1. Introduction
At CS Gaming Hub, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for refunds related to our digital products, premium content subscriptions, and services. Please read this policy carefully before making any purchases.
By purchasing any products or services from CS Gaming Hub, you agree to the terms of this Refund Policy.
2. Products and Services Covered
This Refund Policy applies to the following products and services offered by CS Gaming Hub:
- Premium content subscriptions
- Digital guides and e-books
- Online courses and tutorials
- Consultation services
- Market analysis reports
- Custom research services
For any products or services not explicitly listed here, please contact our customer support team for specific refund terms.
3. Refund Eligibility
3.1 Premium Content Subscriptions
For monthly subscription plans:
- You may cancel your subscription at any time through your account settings.
- No refunds will be provided for partial subscription periods.
- Once you cancel, you will continue to have access to premium content until the end of your current billing cycle.
For annual subscription plans:
- Full refunds are available within 14 days of purchase if you have not accessed more than 10% of the premium content.
- Partial refunds may be provided for annual subscriptions canceled after 14 days but before 30 days, at our discretion.
- No refunds will be issued for annual subscriptions after 30 days from the purchase date.
3.2 Digital Guides and E-Books
- Refunds are available within 7 days of purchase if you have not downloaded or accessed the content.
- Once the digital guide or e-book has been downloaded or accessed, refunds are not available except in cases of technical issues that prevent proper access.
3.3 Online Courses and Tutorials
- Full refunds are available within 14 days of purchase if you have completed less than 20% of the course content.
- Partial refunds may be considered on a case-by-case basis if you have completed between 20% and 50% of the course content within 14 days of purchase.
- No refunds will be issued after 14 days from the purchase date or if more than 50% of the course has been completed.
3.4 Consultation Services
- Full refunds are available if you cancel at least 48 hours before the scheduled consultation.
- 50% refund if you cancel between 24-48 hours before the scheduled consultation.
- No refunds for cancellations less than 24 hours before the scheduled consultation.
- If you are not satisfied with the consultation, you may request a refund within 7 days, which will be evaluated on a case-by-case basis.
3.5 Market Analysis Reports and Custom Research
- Due to the customized nature of these services, refunds are generally not available once the work has begun.
- If the delivered report or research does not meet the agreed-upon specifications, you may request revisions or a partial refund within 14 days of delivery.
4. Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within the specified timeframe for the particular product or service.
- You must provide proof of purchase, such as an order number, receipt, or transaction ID.
- You must provide a valid reason for the refund request.
- For digital content, you must not have excessively used, downloaded, or accessed the content beyond the limits specified in Section 3.
CS Gaming Hub reserves the right to deny refund requests that do not meet these conditions or that we determine to be abusive of our refund policy.
5. Exceptions to the Refund Policy
Refunds will not be provided in the following circumstances:
- After the specified refund period for the particular product or service has expired.
- For content that has been substantially consumed, downloaded, or accessed beyond the limits specified in Section 3.
- If you have violated our Terms & Conditions.
- For purchases made through third-party platforms (such as app stores or payment processors) that have their own refund policies.
- For issues arising from user error, such as compatibility problems with your device or browser that were clearly stated in our product requirements.
- For any promotional items, free trials, or products provided at no cost.
6. How to Request a Refund
To request a refund, please follow these steps:
- Visit our Contact page or email us directly at refunds@csgaminghub.com.
- Include the following information in your request:
- Your full name and email address associated with the purchase
- Order number or transaction ID
- Date of purchase
- Name of the product or service for which you are requesting a refund
- Reason for the refund request
- Any relevant screenshots or documentation supporting your request
- Our customer support team will review your request and respond within 3 business days.
- If your refund is approved, the amount will be credited back to your original payment method.
For urgent refund requests or inquiries, you may also contact us by phone at +44 336 622 4524 during our business hours (Monday - Friday, 9:00 AM - 5:00 PM GMT).
7. Refund Processing Time
Once a refund has been approved, the processing time depends on your payment method:
- Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days, but may take up to one billing cycle depending on your card issuer.
- PayPal: Refunds are usually processed within 3-5 business days.
- Bank Transfers: Refunds may take 7-10 business days to process.
- Cryptocurrency: Refunds will be processed at the current exchange rate and may take 1-3 business days.
Please note that while we process refunds promptly on our end, the actual time it takes for the refund to appear in your account is beyond our control and depends on your financial institution or payment provider.
8. Special Circumstances
8.1 Technical Issues
If you experience technical issues that prevent you from accessing or using our products or services, please contact our support team before requesting a refund. We are committed to resolving technical problems and may offer solutions or alternatives before processing a refund.
8.2 Account Termination
If your account is terminated due to violations of our Terms & Conditions, no refunds will be provided for any purchases made, regardless of whether the product or service has been fully utilized.
8.3 Price Adjustments
We do not provide partial refunds or credits if a product or service you purchased goes on sale at a later date.
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund terms.
Changes to the Refund Policy will only apply to purchases made after the change is posted. Purchases made before any policy changes will be subject to the refund terms that were in effect at the time of purchase.
10. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
CS Gaming Hub
222 Samantha Court
East Davidmouth, HR9 7GB
United Kingdom
Phone: +44 336 622 4524
Email: refunds@csgaminghub.com
